By accessing and using the Eventera website, you agree to accept, without modification, limitation, or condition, all the terms and conditions outlined in this agreement. You also acknowledge and guarantee your legal right to enter into this agreement and use the website in accordance with all the terms and conditions stated herein.

Amendment of Terms

The Eventera website provides information about the services and products it offers, as well as those offered by other parties. The information and other materials on the website and application are provided in good faith. By using the website or application, you agree and acknowledge that the website or application may update, change, or modify the terms and conditions, customer service policy, or any provided information at any time without prior notice. The terms and conditions become effective immediately upon being posted on the website and application.

You must read these terms and conditions each time you visit the website or application to ensure you are aware of all previous terms and conditions. Accordingly, your continued use of the website or application constitutes your acceptance of any changes to the terms and conditions.

Booking Terms

When making a booking through Eventera, you fully agree to all the booking terms imposed by the accommodation, including cancellation and no-show policies, as well as any other terms imposed during your stay or booking. This includes the services and/or products provided by the accommodation (additional terms and conditions specific to the chosen accommodation may apply).

Late Arrival or No-Show

You must contact the application and website if you wish to cancel your booking (if cancellable) before the booking date. However, if you anticipate arriving later than the check-in time or are unable to check in on the day of your booking, you must contact the accommodation directly and inform them. If you fail to check in on the booking day without notifying the accommodation, the remaining period of your booking may be canceled, and you may not be entitled to a refund, as per the accommodation’s terms and conditions.

Changing or Canceling a Booking

Cancellation policies vary between accommodations. Some bookings are non-changeable or non-refundable, while some accommodations may impose specific fees for cancellations, and others may allow a full refund. Please note that certain bookings with specific rates or special offers are not eligible for changes or cancellations. Some accommodations may also apply additional fees for early or late check-outs.

The accommodation’s change or cancellation policy is available on the accommodation’s website information page under “Booking Terms,” “Cancellation Policy,” or similar sections, as well as in the electronic booking confirmation and receipt. We advise you to review and read the accommodation’s cancellation and no-show policies before completing the booking process.

Regardless of the accommodation’s change or cancellation policy, the application and website reserve the right to impose specific fees for changes or cancellations, as outlined on the website. Please ensure you review the accommodation’s terms and conditions before making a booking. If you wish to modify or cancel your booking, please refer to the electronic booking confirmation and follow the instructions provided or contact the website’s customer service team.

If certain facilities you booked are unavailable upon your arrival at the accommodation, we advise you to file a complaint with the accommodation’s management. However, the application and website do not guarantee the availability of any facilities you requested in advance.

Website Availability

The application and website use all means to ensure the website and application are operational and all associated services are available. However, they cannot guarantee uninterrupted or continuous operation.

Disclaimer of Warranties and Limitation of Liability

The application and website make no warranties, either express or implied, regarding the content of the website and application. They reserve the right to disclaim all warranties to the fullest extent permitted by applicable law. Your access to and use of the software and other materials, whether through the website or application, is at your own risk. The application and website do not provide any warranties regarding the accuracy or virus-free nature of such software.

To the extent permitted by law, under no circumstances shall the application and website, their licensors, suppliers, or service providers be liable for any direct, indirect, incidental, special, consequential, or punitive damages (including, without limitation, loss of profits, lost savings, revenue, or data or information loss or damage) arising from any means of communication, use, or inability to use the application or website, whether based on breach of contract, tort, negligence, product liability, or otherwise, even if you have been advised of the possibility of such damages. This includes any information, products, or services obtained through or via any communication on the website or application.

Acceptable Use

By using the Eventera website, you declare and agree to:

• Use it only to check the availability of services and products offered on the website and to assist you in making legitimate bookings or conducting business with us. You agree to use the website and application solely for personal, non-commercial purposes.

• Use the website’s services only for legitimate bookings.

• Be at least 18 years old and have the legal capacity to enter into binding obligations.

• Inform all other persons on whose behalf you are making a booking about the terms and conditions applicable to the booking, including all rules and restrictions.

• Not make any speculative, fake, or anticipatory bookings. The application and website may cancel, without prior notice, any bookings made for the same date for one or multiple parties.

• Not distort or alter the front-end appearance or underlying code of the website or application.

• Not engage in any activity that may impose an unreasonable or disproportionate load on the website, application, or its infrastructure.

• Be personally responsible for complying with all our terms and conditions, including, but not limited to, paying all amounts due in full and on time, and adhering to all rules regarding price availability, products, services, and fees.

• Not do anything that may harm, interfere with, disrupt, or damage the availability of content on the website. Do not upload files containing viruses or any code designed to intercept, destroy, or limit the functionality of the website or application.

• Not publish, distribute, or upload any defamatory, offensive, infringing, harmful, threatening, abusive, obscene, racist, or otherwise inappropriate or illegal content or information, or send unsolicited bulk emails, spam, or any other form of mass communication.

• Not threaten, harass, abuse, disrupt, or violate the rights of others, including their individual rights.

• Not attempt to gain unauthorized access to the website or any member account, impersonate another person, or misrepresent your affiliation with any entity.

• Not engage in any activity that may infringe or conflict with the intellectual property rights of the website, its affiliates, or third parties.

• Not engage in any illegal activity that may create liability for the application or website.

• Not violate this agreement or any applicable legislation in any way.

• Not upload or attach any files, programs, or materials protected by intellectual property laws (or any private or public rights) unless you own the rights or have received authorization and consent to use them as required by law.

• Not upload or attach any files containing viruses, corrupted files, or similar software that may damage the operation of another computer.

• Not remove copyright notices, legal notices, or ownership labels from any uploaded file.

• Not forge the origin or source of software or materials contained in any uploaded file.

• Not advertise or offer to sell any goods or services, conduct or send surveys, contests, or chain letters, or upload any file posted by another user, as such promotions are not legally permitted.

• Not use this website or application or any of its contents for such purposes.

• Not access, monitor, or copy any content or information from this website using any robot, spider, scraper, or other automated means or manual process without explicit written permission.

• Not violate restrictions on the website or application or bypass or circumvent measures used to prevent or restrict access to the website.

• Not take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionate burden on the website or application’s infrastructure.

• Not create a deep link to any part of this website for any purpose without our explicit written permission or frame any part of this website within another website without prior written authorization.

• Not add, display, upload, modify, publish, transmit, update, or share the following:

  • Information about another person that you do not have the right to possess.

  • Unwanted information that harms minors, is racist, violates others’ privacy, is ethnically objectionable, or promotes money laundering or gambling.

  • Information that infringes any patent, trademark, copyright, or other proprietary rights.

  • Information that misleads the recipient about the origin of the message or contains offensive or threatening content.

  • Information that threatens the unity, integrity, defense, security, or friendly relations with foreign countries, public order, or incites the commission of any cognizable offense or prevents investigation of any offense or insults another nation.

  • Information that impersonates another person.

If the application and website determine that you have violated any of these terms and conditions, they reserve the right to:

• Warn you of the violation and request that you cease such behavior.

• Delete any materials or content you have posted without notice.

• Take measures (including suspending, restricting, or terminating your access) to prevent you from using the website and application.

• Cancel any bookings you have made without consulting you.

• Report your activities to internet service providers or relevant authorities.

• Take legal action against you.

Copyright and Trademarks

All content on the Eventera website is subject to copyright.

The website and application are available for personal, non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, create derivative works, transfer, or sell any information, software, products, or services obtained from the website.

The website and partner company names, as well as any other product or trade name related to the application and website, are our trademarks or registered trademarks. Other product and company names mentioned on the website and application are the trademarks of their respective owners.

Indemnification and Limitation of Liability

As a condition of using this application and website, you agree to indemnify and hold us harmless from any and all liabilities, losses, claims, expenses (including legal fees), and damages (whether direct or indirect) arising from claims resulting from your use of this website or application, including, without limitation, any claims that prove to be valid and constitute a violation of this agreement by you.

The application and website may provide you with notices and communications via email, through the website, or by other means.

If you are dissatisfied with any aspect of the website or application or have any complaints regarding any service provided, you may contact us at:

Email: info@eventera-sa.com